All watches labeled as Price On Request / Special Order will be shipped in 2-5 business days from the order date. Because these are items specially ordered from our supplier to fulfill the order, there is a slight delay compared to our regular, in-stock inventory.

All items available for purchase are ready to ship the same day. We generally ship the same day. Shipments go out Monday–Friday, excluding holidays.

All our items come with insured shipping.

Pre-Shipment Process

Each watch is pulled from our showcase and verified against the website listing. The timepiece's box and papers are added to the package to match the description in our website listing.

The watch then goes to our expert watchmakers, where it undergoes a series of tests using state-of-the-art equipment. The watchmaking team runs this final stage of testing to ensure the proper cosmetic condition, timing accuracy, and water resistance (when applicable).

Shipment Process

UPS or FedEx will inspect, securely pack, and ship your order. Orders can be shipped to your billing address. Shipments are fully insured and securely packed. A signature is required at the time of delivery or pickup.

We are obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipped to NY State addresses.

Thank you for choosing Luxury In Sync. We stand behind the quality of our products and offer a comprehensive warranty to ensure your satisfaction. Please read the following terms and conditions carefully to understand the scope and limitations of our warranty.

Warranty Coverage

Luxury In Sync provides a 1-year limited warranty from the date of purchase on all new watches sold through our website or retail locations. This warranty covers defects in materials and workmanship under normal use.

What is Covered

• Defects in materials and workmanship
• Manufacturing defects
• Parts and labor for repairs

What is Not Covered

• Normal wear and tear
• Damage caused by improper handling, accidents, or unauthorized repairs
• Damage caused by natural disasters or other acts of God
• Alterations or modifications to the product
• Batteries, straps, or other consumable parts

How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

1. Contact our customer service team at info@luxuryinsync.com or call us at 503-444-9735 to report the issue.
2. Provide proof of purchase, such as a receipt or order confirmation, to verify the date of purchase.
3. Our team will guide you through the next steps, which may include sending the product to our service center for inspection and repair.

Limitations and Exclusions

This warranty is non-transferable and applies only to the original purchaser. The warranty is void if unauthorized parties have altered, modified, or repaired the product. Luxury In Sync reserves the right to inspect the product to determine the validity of the warranty claim.

Warranty Period

The warranty period is 1 year from the date of purchase. Any claims made after this period will not be honored under this warranty.

Contact Us

If you have any questions about our Product Warranty, please get in touch with our customer service team at info@luxuryinsync.com or call us at 503-444-9735.

At Luxury In Sync, we are committed to giving our valued customers confidence and flexibility in their purchases. Our buy-back policy ensures you can enjoy long-term value and peace of mind. Below are the terms and conditions for our buy-back program:

Buy-Back Value

We will buy back your watch for 80% of the original purchase price, provided it meets the following conditions.

Eligibility Period

This policy applies to watches purchased from us within one (1) year of the original purchase date.

Condition Requirements

The watch must be returned in the same condition as when it was sold, with no additional signs of wear, damage, or alterations. All original items, including the box, papers, certificates, straps, and accessories, must be included and in the same condition as received. If applicable, the watch must not have undergone any unauthorized servicing or repairs during the ownership period.

Evaluation Process

Upon return, our team will inspect the watch to ensure it meets the condition requirements. Any discrepancies (e.g., additional wear, missing items, or modifications) may result in adjustments to the buy-back value or disqualification from the policy.

Exclusions

The following items are not eligible for the buy-back program:

• Watches sold as part of a final sale
• Discounted or clearance items
• Customized pieces
• Watches damaged by improper use, accidents, or unauthorized modifications

How to Initiate a Buy-Back

To begin the process, please contact us with your proof of purchase, photos of the watch, and any additional details for a preliminary evaluation. After approval, the watch must be shipped securely to our designated address or delivered in person, as arranged.

Payment

Payment will be issued via the original payment method or another agreed-upon method within 15 business days of the final inspection and approval.

Our buy-back policy is designed to provide peace of mind and long-term value in your purchase. If you have any questions or need assistance, please feel free to reach out to us.