FAQs
How Do I Purchase a Watch from Luxury In Sync?
Purchasing a watch from Luxury In Sync is simple and seamless. For items available for immediate purchase, simply add the product to your cart and proceed to checkout with your preferred payment method. For Special Orders or Price on Request items, please reach out to us via email, phone, or text. Our team will guide you through the process, ensuring you're fully satisfied. Price on Request items can be securely purchased online after contacting us for details.
Do You Offer Discounts on Watches?
We offer competitive pricing and may provide discounts when paying via bank wire to avoid credit card processing fees. Get in touch with us for the best possible price on your next luxury watch.
Do You Accept Offers on Watches?
We do accept offers on select models. Look for the “Ask a Question” feature on applicable watches and feel free to reach out to us directly.
What Payment Options Do You Accept?
We accept wire transfers (bank transfer), all major US credit cards, PayPal, PayPal Credit, Venmo, and Affirm for payment plans.
Why Haven’t I Received an Order Confirmation?
Order confirmation can take 12-48 hours as we verify payment details. We’ll reach out to you as soon as your order is processed.
Why Was My Order Cancelled and I Received a Refund?
If an issue arises during payment verification, your order may be canceled. Our team will contact you to resolve the issue or request an alternate payment method.
How Fast Is Shipping?
We offer free shipping via FedEx Ground or FedEx 2-Day for orders over $500. Expedited shipping options are available for Priority Overnight delivery.
How Secure Is My Transaction?
We use the latest, most secure payment technology, including a 256-bit SSL encryption to protect your personal information. Your privacy is our priority – we never sell or distribute your information.
How Do I Reach Support?
You can reach us by email, phone, or text. We’re available to assist you with any questions.
What Is Your Return Policy?
We offer a 7-day return policy, in addition to a 1-year service warranty. For full details, please visit our return policy page.
How Do I Return My Order?
To initiate a return, contact us via email, phone, or text, or visit our contact page. Please refer to our return policy for full instructions.
Are All Your Watches Authentic?
Yes, we guarantee that every watch we sell is 100% authentic. At Luxury In Sync, authenticity is paramount, and we back every timepiece with our full guarantee. If a watch is found not to be authentic, we will issue a full refund.
How Do I Know My Watch Is Authentic?
Every watch we sell is guaranteed to be authentic. We carefully inspect each piece through a rigorous authentication process conducted by our expert watchmakers.
Do the Watches You Sell Come With Their Serial Numbers?
Yes, every watch we sell has its original serial number. We do not accept or sell watches without serial numbers, as this ensures the authenticity and traceability of each piece.
Are Your Pre-Owned Watches Serviced?
Yes, all pre-owned watches are thoroughly inspected and serviced by certified watchmakers or brand-specific service centers to ensure their excellent condition.
Do Watches Include All Original Bracelet Links?
Unless otherwise specified, all watches that come with a bracelet will include the original links.
Are the Photos of the Actual Watch?
While we try to feature the exact watch, due to our large and ever-changing inventory, the photos may not always reflect the actual piece. Feel free to reach out for images of the specific watch or to schedule a virtual viewing via FaceTime.
Do You Offer a Warranty?
We offer a 1-year service warranty on all items purchased from Luxury In Sync.
How Do You Get Your Merchandise?
We source our watches from trusted wholesalers, authorized dealers, trade shows, and private sellers. Each timepiece is carefully curated and inspected for quality and authenticity.
How Can You Offer Such Low Prices on Luxury Watches?
As an independent retailer, we’re not bound by the restrictions placed on authorized dealers. This allows us to offer competitive pricing and pass those savings on to you.
What Is an “Authorized Dealer” or “Official Dealer”?
An authorized dealer is a retailer with a direct partnership with a brand, which often means higher prices and restrictions on sales. At Luxury In Sync, we’re not restricted by these agreements, so we can offer better prices and greater flexibility.
Do You Have a Retail Store or Are You Just an Online Retailer?
We operate both online and locally. While we started as a local business, we’ve expanded nationally and globally. If you're in Miami, FL, feel free to visit us in person by appointment.